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International 5 Star Hotel

Internship Reference: DLHT01

Company Description

This hotel is owned by one of the world’s fastest growing hotel companies, who encompass 55 hotels in 18 countries across multiple brands. The hotel group is pursuing an aggressive expansion strategy with nearly 40 new hotels currently under development.

Their Dalian hotel offers 420 spacious and tastefully appointed rooms and is conveniently located in the financial hub of Dalian city. Dalian has a long history as an international seaport with an eclectic mix of colonial and modern Chinese architecture easily making it one of the most attractive cities in China. Only steps away from high-end shopping centres and major office buildings, this five-star hotel is perfect for both business and leisure guests. The hotel has won awards from Business Traveller China and Ctrip.com, making the hotel a true Dalian landmark.

Internship Position

Guest Services Officer

Internship Description

  • Welcome guests upon arrival
  • Handle guest complaints
  • Be aware of guest comments and transmit them to the supervisor
  • Work in team with the other employees

Requirements

  • Candidates with a major in Hospitality Management are preferred
  • Candidates need to have strong spoken English or Japanese ability
  • Previous experience in hotel industry is a plus
  • Good communication skills and team spirit

Desirable attributes:

  • Positive
  • Friendly
  • Helpful
  • Hardworking
  • Self-motivated
  • Courteous

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F&B Internship

Internship Reference: CDHT04

Company Introduction:

This International Five Star Hotel is Europe´s luxury hotel group with the longest tradition. This hotel group dedicates itself to the highest standards of service by providing a memorable experience for every single guest. Furthermore, the Hotel group has hotels all over the world. with locations in Europe, Africa, Asia and the Middle East.Number of Staff: ca. 700

Internship Position:

Food and Beverage (F&B) Internship

Internship Description:

  • Supporting the F&B team with daily tasks and routines
  • Welcoming and Serving Guests
  • Support the HR team in training & staff development (only in F&B)
  • Ideas for improvement of service quality

Requirements:

  • University student, major in Hotel/Tourism Management/Hospitality/Gastronomy or related fields
  • Related work-experience preferred
  • Fluent English
  • Any other European language (e.g. German, French, Spanish etc.) is a plus
  • Basic knowledge of Chinese language is a plus
  • Outgoing and communicative
  • Able to work independently
  • Good team-Player
  • Very good understanding of Western Service mentality
  • High motivation to get hands-on experience
  • Willingness to work at weekends and evenings
  • Good understanding of customer’s needs in luxury brand industry
  • Ability to adapt to a Western-Chinese Team

Duration:

3-6 months, also half-day possible

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Front Desk Internship

Internship Reference: CDHT05

Company introduction:

This 5 star hotel has recently been awarded as one of “China’s Top 100 Hotels”. It is located right in the heart of Chengdu, close to public transport and a mere 40 minutes from the airport. The hotel offers 402 guest rooms, including impressive Premier and Club rooms as well as beautiful suites. In their four restaurants they serve Chinese, Japanese and International Cuisine. Guests can relax in various lounges or use the hotel´s many leisure time facilities. The hotel is also well-known for hosting big events and conferences.

Number of Staff: 450

Internship Position:

Front Desk Internship

Internship Description:

  • Assist guests efficiently, courteously and professionally in all reception related matters
  • Maintain a high standard of service at all times
  • Answer the phone, register guests, assign rooms
  • Check out guests
  • Assist with different requests
  • Bring in your personal ideas for improvement of the service quality

Requirements:

  •  University student
  •  Major in Hotel/Tourism Management/Hospitality/Gastronomy or related fields
  •  Related work experience a plus
  •  English Speaker
  •  Any other European language (e.g. German, French, Spanish etc.) is a plus
  •  Basic knowledge of Chinese is a plus
  •  Outgoing and communicative
  •  Able to work independently
  •  Team-player
  •  Very good understanding of Western service mentality
  •  High motivation to get hands-on experience
  •  Willingness to work at weekends and evenings
  •  Good understanding of customer’s needs in luxury brand industry
  •  Enjoy working in a Western-Chinese Team

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Management Trainee

Internship Reference: CDHT06

Company Introduction: 

This 5-star Hotel is conveniently located a 5-minute drive from Chengdu Panda Base. A seasonal outdoor pool, year-round indoor pool and pampering spa treatments are available. The hotel also offers free Wi-Fi and free shuttle buses to Tianfu Square and the Panda Base.The hotel’s signature Restaurant serves authentic Chinese food, while another Restaurant offers Japanese cuisine. Western food can also be enjoyed and cocktails are available at the Lobby Lounge.
Number of Staff: 350

Internship Position:

Management Trainee

Internship Description:

  • Inspects all VIP rooms prior to arrival and greet VIP guests personally
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery
  • Oversee maintenance of efficient repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
  • Develop and implement guest telephone contact systems
  • Handle guest complaints and refer them as necessary, follows up on corrective action
  • Compile, analyse and control guest relations’ costs
  • Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
  • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
  • Prepare requisitions for amenities on a timely basis
  • Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
  • Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations and prepare efficient work schedule for them

Requirements:

  • Communication skills are utilised a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Good writing skills
  • Proficient in the use of Microsoft Office and Front Office System
  • Problem solving and organizational abilities

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Tourism and Hospitality Internship

Internship Reference: ZHHT05

Company Introduction:

The Cultural and Creative Industry Park has a professional, international and innovative team. It aims to devote itself to a new culture, develop a creative industry and strive to build the most distinctive Chinese and Western Creative Industry Park. Beishan is currently looking to explore the international vision of a cultural fusion of art, music and design.

The company’s events are held in Beishan. Beishan is located in Zhuhai; a city in southwest Guangdong Province, bordering Macau. Zhuhai is one of the most important cities in the southern Pearl River Delta (PRD) region. Due to its geographical advantages, Zhuhai has now become an international city with unique and diverse cultural characteristics. Beishan is a main attraction of Zhuhai which over time has inherited its diversity. By combining traditional elements and innovation for music making, Beishan has become a pioneer in delivering and promoting traditional folk music in the world. Since 2010, Beishan Music Festivals have been successfully held in Beishan. There have been 12 editions of the two feature music events – Beishan World Music Festival and Beishan International Jazz Festival – which have brought together a total of 400 musicians from 5 continents and 50 countries. Beishan Festivals have attracted tens of thousands of fans and 150 media companies from around the globe. The Festivals are highly recommended by the Asian Artists Association and the World Culture Center which plays an important role in the culture and music industry of Zhuhai and the PRD region. It is also listed in the top 10 best known music festivals in China. Beishan World Music Festival ranks first whereas Beishan International Jazz Festival is ranked second.

Number of employees: 15

Internship Description:

  • Hotel Promotion
  • Event Organization: Organizing international music festival, artists exhibitions and cultural events
  • Language Training

Requirements:

  • English native speaker
  • College or above degree
  • Major in Hotel Management will be preferred.

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