Position Code: 86C06P5WX
Organisation Description:
This company specialises in providing personalised tax and accounting services tailored to the needs of expats living in Thailand. We focus on simplifying the complexities of local tax laws and financial regulations, ensuring our clients can navigate their financial responsibilities with ease and confidence. With a dedicated team of experts, we prioritise clear communication, efficiency, and a client-first approach, ensuring each individual receives the attention and support they need to manage their finances effectively.
Role:
Project Management/Process Improvement Intern
Internship Description:
- Analysing Existing Systems: Assess our current tools, such as ClickUp & our accounting software Taxdome and how we manage client sign-up processes, track project stages, and allocate tasks to our staff.
- Identifying Areas for Improvement: Identify opportunities where we can streamline operations, reduce manual tasks, and improve overall efficiency.
- Implementing Automation: Explore and recommend new software or automation tools that can help make our processes smoother and more effective.
- Enhancing Client Experience: Assist in setting out clearer steps for client onboarding and improving their experience with our services.
- Documenting SOPs: Work on updating and creating Standard Operating Procedures (SOPs) that clearly outline each process, ensuring everyone knows what to do and when. Your goal will be to help us optimise how we work, making everything more efficient and client-friendly.
Internship Requirements:
- Educational Background:
- Currently studying or recently completed a degree in Business, Information Systems, Management, or a related field.
- Interest in business processes, operations, or project management.
- Technical Skills:
- Familiarity with project management tools like ClickUp, Asana, or Trello is a plus.
- Basic knowledge of accounting software (e.g., Taxdome) is helpful.
- Interest in learning about business automation tools (e.g., Zapier).
- Comfortable using Microsoft Office or Google Workspace.
- Analytical Skills:
- Strong attention to detail and an interest in problem-solving.
- Ability to look at how things work and think about how they could be better.
- Comfortable working with data and making sense of it.
- Communication Skills:
- Good at writing and speaking clearly.
- Enjoy working with others and explaining ideas.
- Comfortable talking to team members to understand how they use tools and processes.
- Project Management:
- Interest in learning how projects are planned and managed.
- Good at staying organized and keeping track of tasks.
- Client Experience Focus:
- Interested in improving how clients interact with services.
- Enjoy thinking about how to make things easier and more pleasant for clients.
- Documentation Skills:
- Enjoy writing or creating clear instructions.
- Interest in learning how to document processes in a way that’s easy to understand.
- Desire to Learn:
- Eager to learn new tools and methods.
- Open to feedback and willing to make improvements based on suggestions.
- Teamwork and Adaptability:
- Enjoy working in a team and helping others.
- Flexible and open to taking on new tasks as needed.
Don’t exactly match these requirements? If you have the enthusiasm and want to learn – then speak to Pagoda about this position and we’ll see what is possible!
