Customer Success Executive

Internship Reference: MANCS01

Company Description:

This company is transforming the recruitment market with CRM-based marketing systems for client business development, recruitment, candidate relationship management, on-boarding and back office recruitment management. They have set their sights on bringing the next generation of recruitment systems to the market, employing artificial intelligence and machine-augmented decision making to streamline recruitment processes, bring quantum improvements to recruiting and help customers to be more successful. They believe this requires both advanced technology and the commitment to provide an advanced level of customer support to help their customers to fully-utilise the capabilities of their systems to make recruiters successful.

Internship Position:

Customer Success Executive

Internship Description:

This position will be an essential role to deliver success to our clients globally.  We are seeking to fill this position with a well-rounded support person to help build the company’s reputation for outstanding service.  The Customer Success Executive will focus initially on implementations and customer support for  existing customers in the region.  The Customer Success Executive is expected to provide day to day support for clients, onboarding setup and training through customer engagement.

‚󏬆Act as primary point of contact throughout customer lifecycle to our global customers
‚󏬆Advocate for customers internally
‚󏬆Help customers understand how¬†the company works, troubleshooting any issues that they encounter
‚󏬆Run interactive training sessions with new and existing customers
‚󏬆Organise and prioritise customer feedback
‚󏬆Interface directly with the tech team to ensure the product roadmap is moving in the right direction
‚󏬆Customer Relationship Management
‚󏬆Lead internal projects and processes
‚󏬆Collaborate internally and with partners to drive successful completion of projects, partnering with other resources as necessary to ensure project success

Responsibilities

As Customer Success Executive you will be the vital link between the tech team and customers across 30+ countries. The clue is in the job title: you will help our customers get the most out of our company and be successful with our product. You will:

‚óŹ Help customers understand how the product works, troubleshooting any issues that they encounter
‚óŹ Run interactive training sessions with new and existing customers
‚󏬆Organise and prioritise customer feedback
‚󏬆Interface directly with the tech team to ensure the product roadmap is moving in the right direction
‚󏬆Customer relationship management: keep our customers humming with love of our company‚Ķ
‚󏬆Minimise Churn: ensure that subscription cancellation is kept to a minimum

Internship Requirements:

They are looking for a talented, hardworking individual with great energy and the initiative to take on new projects and lead client engagement. If you are passionate about innovation, come help revolutionise how companies collaborate and communicate with customers, candidates and contractors in order to bring quantum improvements to recruitment processes. The company has a nimble, hard-driving team that is rapidly growing our business on a worldwide scale.

‚󏬆A Bachelor‚Äôs degree
‚󏬆Excellent written and spoken English skills
‚󏬆Proactive, adaptable and organised
‚󏬆Desire and ability to learn quickly
‚󏬆Proficiency in another language (desired)
‚󏬆Experience using CRM software (desired)