Sales and Customer Service

Position Code: RGSBS01

Organisation Description:

This is a leading global language provider operating worldwide:
We partner with our customers to deliver expertly-handled language services for expatriates and relocating families. We do does this by providing language training to thousands of students every year.

Our success and reputation comes from several critical features and areas of expertise that distinguishes it from the competition:
First-hand language knowledge of the language learning and relocation experience
More than 75% of our employees (staff and instructors) are or have been expatriates themselves and have language teaching experience.
Our talented instructors know the intricacies of relocating, learning a new language and adapting to a new culture first-hand.
This makes them knowledgeable and helpful guides who can patiently and empathetically solve client questions and concerns.

We also offer our Virtual Training Platform as part of its language training service to enhance the student learning experience. Our Platform offers a customized and tailor-made courses and industry-specific language content. We place a strong emphasis on our relationships with our clients and students, we strive to give the comfort of knowing that their assignments will be handled thoroughly and satisfactorily.


Sales & Customer Service Internship

Internship Description:

Possible tasks include:

  • Identify individuals that would like to undertake online language lessons – either one to one or as part of a small group
  • Collect further information from the student including email address, location, target language and level
  • Send details of services to those individuals including pricing options
  • Maintain database records accurately and in a timely fashion
  • Communicate with Direct Customer Team any prospective clients (this team will then take over the customer journey)
  • Follow up with all leads

N.B. tasks and projects may vary depending on current priorities. Specific projects and responsibilities will be discussed during an interview.

Internship Requirements:

  • Native English speaker or fully bilingual
  • Demonstrate outstanding customer service
  • A natural leader and problem solver
  • Highly organized and strong ability to multi-task
  • Outgoing and proactive
  • Excellent communication skills
  • A winning attitude with a desire to make a difference and add value to the business
  • Professional, driven and determined
  • Hands-on professional

Don’t exactly match these requirements? If you have the enthusiasm and want to learn – then speak to Pagoda about this position and we’ll see what is possible!