Customer Support and AI Intern

Position Code: SGIT20

Organisation Description:

This company was established in 2007 and is one of the fastest-growing securities companies in Vietnam. In 2014, for the first time, their ROE surpassed 25%.

The result confirmed the soundness and effectiveness of the modern investment bank model applied in Vietnam which this company has been pursuing since the inception of the firm. Their philosophy is firmly grounded on building long-lasting relationships with clients. They have consistently been named Best Investment Bank in Vietnam by Finance Asia and Euromoney.

Their share of the brokerage market has also been in the top 3 since 2013. Its philosophy is grounded in building long-lasting relationships with clients.


Customer Support and AI Intern

Internship Description:

Objective: The Customer Support and AI Intern will be responsible for studying the tasks, responsibilities, and processes of the customer support department at a securities company and suggesting how AI can be applied to transform them. The intern will work with the customer support team and technical team to implement and test AI solutions and evaluate their effectiveness.


  • Analyze the existing customer support processes and identify areas for improvement
  • Research and evaluate AI solutions that can be applied to customer support processes, such as chatbots, natural language processing, and sentiment analysis
  • Work with the technical team to integrate the AI solutions into the customer support processes
  • Test the AI solutions and identify any issues that need to be addressed
  • Evaluate the effectiveness of the AI solutions and identify areas for improvement
  • Prepare a report and presentation outlining the AI solutions implemented and their impact on the customer support processes
  • Collaborate with the customer support team and technical team to identify new opportunities for AI solutions in customer support

N.B. tasks and projects may vary depending on current priorities. Specific projects and responsibilities will be discussed during an interview.

Internship Requirements:

  • Currently enrolled in a Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field
  • Strong analytical and problem-solving skills
  • Familiarity with AI technologies and their applications
  • Excellent communication and collaboration skills
  • Ability to work independently and as part of a team
  • Detail-oriented and organized
  • Strong presentation skills

This internship is ideal for someone who wants to gain hands-on experience in customer support and AI technologies in the securities industry.

The intern will have the opportunity to work with a team of professionals and contribute to the transformation of customer support processes using cutting-edge technologies

Don’t exactly match these requirements? If you have the enthusiasm and want to learn – then speak to Pagoda about this position and we’ll see what is possible!